CARRIAGE TERMS

Welcome to the outdoor mountaineering gear website operated by Calenora Partners LLC. To ensure a smooth shopping experience for you, we have established the following Shipping and Delivery Terms; please read them carefully before placing an order.

I. Delivery Area (USA Only)
Currently, all orders placed on this website are eligible for delivery within the United States only, including the contiguous states and most deliverable regions.
On the checkout page, the system will automatically restrict shipping destinations to U.S. addresses; you will not be able to enter or select delivery countries or regions outside of the United States.

II. Order Processing Time
After your order has been successfully paid for, we typically require:
1–3 business days to process the order and prepare it for dispatch.
Once order processing is complete, your items will be scheduled for shipment, and logistics tracking information will be generated.

III. Domestic Shipping Time (USA)
Depending on the specific region, estimated delivery times are as follows:
Major regions within the contiguous U.S.: Approximately 3–7 business days.
Remote areas or special addresses: Approximately 5–10 business days.
Please note that the times listed above are estimates; actual delivery times may vary due to weather conditions, holiday peak seasons, logistics congestion, or force majeure events.

IV. Logistics and Delivery Details
All orders are delivered via standard local logistics networks within the United States, with the system automatically selecting the most suitable carrier to complete the "last-mile" delivery.
We do not designate a single specific carrier; logistics services may be automatically assigned based on the delivery region and specific order details.

V. Address Entry Requirements
To ensure a successful delivery, please ensure that you provide complete and accurate recipient information when placing your order, including:
Recipient's Name
Detailed Street Address
City, State, and Zip Code
Valid Contact Phone Number
Customers shall bear full responsibility for any delays or losses resulting from incorrect addresses or incomplete information provided during the order process.

VI. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your logistics tracking information.
You can use the provided tracking number to monitor the real-time shipping status of your package and view the estimated delivery date.

VII. Delivery Exceptions
Delivery timelines may be affected by the following circumstances:
Severe weather conditions or natural disasters
Holidays or peak logistics seasons
Incomplete addresses or inability to contact the recipient
Local delivery restrictions or temporary regulatory controls
In such instances, delivery times may be extended accordingly.

VIII. Receipt and Liability Statement
Please inspect the outer packaging to ensure it is intact before signing for your parcel. If you discover any visible damage, please contact our customer service team as soon as possible for assistance.
Once the parcel has been successfully delivered to the address you provided and signed for, the delivery process is deemed complete.

Thank you for your support and understanding. We wish you a pleasant shopping experience and safe, smooth outdoor adventures!