REFUND POLICY

Welcome to the outdoor mountaineering gear website operated by Calenora Partners LLC. We are committed to providing our customers with high-quality outdoor equipment and an excellent shopping experience. If you are not satisfied with your purchase, you may request a return or exchange in accordance with the refund and return policy outlined below.

I. Return and Exchange Period (Within 30 Days)
Customers may request a return or exchange within 30 days from the date of receipt of the merchandise.
Orders exceeding this 30-day period will no longer be eligible for returns or exchanges, unless the item presents a quality defect or a special circumstance is confirmed by our Customer Service team.

II. Conditions for Accepted Returns/Exchanges
Items meeting the following criteria are eligible for a return or exchange:
The item has a quality defect or was damaged during shipping.
An incorrect item or model was received.
The item is unused and remains in its original condition.
The item's original packaging is intact (including accessories, tags, instruction manuals, etc.).
Returns or exchanges may not be supported in the following cases:
Items that have been used or show signs of obvious wear.
Items damaged by human error or misuse.
Items missing their original packaging or accessories.
Orders exceeding the 30-day return period.

III. Return Process
To request a return or exchange, please follow these steps:
Contact our Customer Service email address to submit your request (please provide your Order Number and a description of the issue).
Wait for Customer Service to review and confirm your eligibility for a return.
Follow the provided instructions to ship the item back to the designated return address.
We will process your refund or exchange once we have received and inspected the returned item.

IV. Refund Processing Timeline
Once the returned item has been successfully received and meets the return criteria:
Refund Review Time: 1–3 business days.
Refund Processing Time: 3–7 business days.
Actual Time to Account: Depends on your bank or payment institution.
Refunds will be issued back to your original payment method.

V. Exchange Instructions
If you request an exchange, we will arrange to ship the new item as soon as possible after confirming the return. If the requested item is out of stock, we will offer you a refund or alternative options to choose from.

VI. Return Address (Important)
Please ship all returned items to the following address: 125 Essex Dr, Summerville, SC 29485.
Please ensure that you include your Order Number or purchase details inside the package to facilitate a speedy processing of your return.

VII. Shipping Costs
Return shipping costs incurred due to product quality issues or shipping errors on our part will be borne by us.
Return shipping costs incurred for personal reasons (such as the item being disliked or ill-fitting) must be borne by the customer.

VIII. Grounds for Refusing Refunds
Refund requests may be denied under the following circumstances:
The item shows clear signs of use or damage.
The item was not returned in accordance with our return policy.
The return request was submitted after the designated return period had expired.
Incomplete information prevents us from verifying the order.

Thank you for your understanding and support; we remain committed to providing you with a secure and reliable shopping experience.